How can we help?

If you're getting started with us or are looking for clarification on our methods, this page will help you learn more about our services and processes.

We aim to address your real concerns. If you didn't find the answer to your question Contact Us.

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Website Development process

Website Maintanance

Payments

Getting started with us

Website development process

How long does it take to build a website?

An average of 4 to 16 weeks(1-4 months).

The build time of a website depends on alot of factors.

Read about factors that determines how long it takes to build a Site
Am I going to get a mock up?

Yes. The design of your site is very important and as the owner, you will be involved in the design process with us.

How to keep track of progress

There will be regular communication on how things are going.

You may also have a preview version of the site where you can see real time progress and changes.

What will you need from me?

You the client should provide an overview of what your site is for (branding? selling products? selling services?) so that we the developers know what to build.

Having some content for your site is also encouraged. Content in the form of text, images etc is great as copywriting and graphic design are entire disciplines by themselves.

Anything else will be discussed in the planning stage of your website.

Can you write the text for me?

Yes, we can. Copywriting is a skill we have available in-house and in uncertain events, can outsource to third parties.

Will you get images for me?

General pictures from the internet will be sourced for you. Naturally too, specific pictures about your product or service would be provided by you.

How do you build my website?

There are quite a variety of technologies out there. If you are tech savy and have a personal set of technologies you would like to use for your website, we are open to discussion.

All in all, we are very open about what particular tech we will be using to build your site. The main aim is to build your site in the best way possible.

Who owns the website once it's paid for?

In short, it is your website, But I have two words for you, Legal Contract. This is a vital stage of our web development process and it clearly spells out exactly what is, and what is not.

A Legal Contract does not prove a lack of trust but rather, it shows that both parties are genuie professionals that seek legitimate business.

Read on the benefits of a Contract.
Are your designs premade templates?

No. We build your site for you. If you have a site whoose design you admire, feel free to draw our attention to it and we would take that inspiration and add a touch of you to it.

Will my website be mobile friendly?

Of course, your site will be responsive to all devices. It would be a disaster if your site performs poorly on mobile devices or breaks on larger screens.

Website Maintanance

Will I need Maintanance?

Wheather or not you will need site maintanance will depend on your website, some websites will need maintanance and others would not. If your website will require maintanance it will be communicated to you.

Will I have to pay monthly fees?

Money represents the exchange of value. You invest in services that bring you value. Therefore, if we offer valuable services requiring monthly payments, you'll see the worth in investing with us.

Payments

Do you require a deposit upfront?
What payment methods do you accept?
Is there a payment schedule for larger projects
Is there a contract or agreement outlining the payment terms?
What is your refund policy?
Can I receive an invoice for the services provided?
Is there a late payment policy?
Are there any tax implications for the payments?
Do you offer payment options for international clients?
How do you handle payments for ongoing maintenance or support services?
What currency do you invoice in?

Getting started with us

How do we begin work on my project?

We start by getting in touch - whether it's a call from you, an email (or we reach out to you before you reach out to us :) . During our initial meeting, we'll exchange greetings and delve into the specific services you're looking for.

After that, we'll generally schedule a video call, using visual elements to gain a deeper understanding of your project. This allows us to discuss crucial details such as the project's scope, depth, timeline, and pricing, ensuring a comprehensive and successful partnership.

What communication channels do we use?

We prioritize high availability and transparency in our collaboration. Our primary communication methods include

  • Emails
  • Instant Messaging
  • Phone Calls
  • Video Calls
  • Social Media Platforms (If Applicable)

We use the most convinent method for smooth communication.

Will we sign a formal Contract?

In most cases, Yes. A contract serves as a formal agreement that outlines the expectations and responsibilities of both you, the client and us, the web agency. It specifies the scope of work, deliverables, timelines, and payment terms.

A well-drafted contract provides legal protection for both of us. It establishes a clear framework for our project, helping to prevent disputes and misunderstandings.

Read more on why a formal contract is essential.
Will I get what I really need?

You know you need technology.
You need to get on the web.
You want the sweet boost it will give you.
But, you don't know what you really need and what will serve your needs.

The above is a common scenario and we are here to help. Our expertise goes beyond just providing technology. We are here to understand your goals and match you with the right web solutions.

Why are you so cheap?

We know, our work is great and it may feel too good for the price, but we prioritize high-quality web solutions at competitive rates, which we achieve through efficiency and resource management. Our pricing ensures value, and we're open to any bonus you may want to bestow on us.

Why are you so expensive?

Thank you for your inquiry. At Jaskin Tech, we aim for excellence. Our prices may be higher, however they guarantee top-notch expertise and results that last. Our value lies in the robust, long-term solutions we provide. We're open to discussing your needs and finding a tailored solution that aligns with your budget and goals.

Where are you located?

Although we are based in Ghana, we operate as a remote web agency, allowing our team to collaborate effectively from diverse locations. This remote approach enables us to deliver top-notch services while offering the flexibility to work with clients worldwide.